Our Office Hours are:

Mon-Thu from 8:00 a.m. to 5:00 p.m. CET
Fri from 8:00 a.m. to 4:00 p.m. CET

After office hours please call our Service Hotline.
Phone:
+ 43 2252 606 300 - Gaming Machines and Multi-Player Systems
+ 43 2252 611 44 - Management Systems

Our Technical Support Team is committed to providing our customers with a full range of value-added services and solutions such as:

• Offering a reference list of the Frequently Asked Questions
• Offering an e-mail help desk service (support@novomatic.com) for immediate problem solving. 
• Taking orders for and assisting with the ordering of the correct spare parts, components, etc. 
• Executing the preparation and shipment of spare parts kits 
• On-site customer installation and operational testing of our gaming equipment
• Customer call technical service and repair of installed equipment
• Technical training for slot managers, technicians, etc. on the premises or at our in-house training facilities
• Providing information regarding technical product customization/personalization
• Supporting our sales representatives with regard to specific technical issues at trade shows, presentations, road shows and the like.

Besides giving our customers the best possible service and support we are also committed to improving the quality of our products. Please contact our team of service professionals to discuss your needs, ideas, suggestions or any technical matter regarding our products.