Measures & Principles

Key topics on which we are taking action:

• Player protection & gaming addiction prevention
• Responsible marketing

We take responsibility:

• We offer responsible entertainment and ensure that our products and services are used conscientiously.
• We ensure that our employees are well trained in player protection and pay close attention to identifying problematic behavior and act accordingly.
• We prevent minors and other vulnerable groups from using our products or services.

Responsible Entertainment Policy

With the Responsible Entertainment Policy, NOVOMATIC has created guidelines for the various operating units in order to provide a clear orientation. This Policy is used in internal training sessions on the topic of player protection, and is provided to every new employee.

Our Principles:

• We are always compliant.
• We prohibit minors from participating in our offer.
• We inform our customers.
• We advertise responsibly.
• We educate and train staff.

G4 Certification within the Group

The continuous improvement of player protection and the prevention of gaming addiction is a key issue for us at NOVOMATIC. Thus, the majority of Group turnover with the most important Group companies is by now certified according to the international player protection standard of the Global Gambling Guidance Group (G4).

The standard goes beyond what is required by law and is considered by experts to be the world’s most recognized standard in this field. In order to achieve successful certification, a large number of specific criteria are tested by an independent auditor. These include internal company guidelines and rules of conduct, quality checks on staff training, age identification, information for customers on the risks of gaming, and options for limiting and blocking.

Information on the standard, the certification process and the certified NOVOMATIC companies can be found at: www.gx4.com.

You can find more detailed insights into this area of activity in our current annual report.