Our Office Hours are:
Mon-Thu from 8:00 a.m. to 5:00 p.m. CET
Fri from 8:00 a.m. to 2:00 p.m. CET
After office hours, please call our Service Hotline: +43 2252 606 300
Our Technical Support Team is committed to providing our customers with a full range of value-added services and solutions, such as:
- Offering a reference list of the Frequently Asked Questions
- Offering an e-mail help desk service (support@novomatic.com) for immediate problem-solving.
- Assistance with selection and order of correct spare parts and components
- Executing the preparation and shipment of spare parts kits
- On-site customer installation and operational testing of our gaming equipment
- 24/7 Technical service hotline
- Service and repair of installed equipment
- Technical training for slot managers, technicians, etc. on the premises or at our in-house training facilities
- Providing information regarding technical product customization/personalization
- Supporting our sales representatives with regard to specific technical issues at trade shows, presentations, road shows and the like.
Besides giving our customers the best possible service and support, we are also committed to improving the quality of our products. Please contact our team of service professionals to discuss your needs, ideas, suggestions or any technical matter regarding our products.
Manuals & Spare Parts Catalogues
Product manuals and spare parts catalogues for the best possible operation, maintenance and servicing of NOVOMATIC gaming machines.
Sales Bulletins
Information provided by the international sales team about new products, product updates and releases.
Technical Bulletins
Information, releases and technical information provided by our technical support to guarantee the optimum performance of NOVOMATIC gaming equipment.
Technical Specifications
Technical drawings and machine dimensions for optimum floor planning.
